The official online store and distributor of the Lamberts brand in the Baltic States is owned by MPharma OÜ (registration code 14229338, Vabriku 3-8, Tallinn, 10411, Estonia).
1. General Terms of Ordering
1.1. The Customer does not need to register an account in the MPharma (Lamberts) e-shop to order food supplements.
1.2. The Customer selects the desired product(s), specifies the quantity, chooses a payment and delivery method, and confirms the order.
1.3. The price of the product does not include the shipping fee. The shipping fee depends on the method of delivery selected by the Customer.
1.4. Payment can be made via Internet bank (Estonia, Latvia, Lithuania, Finland), credit card, PayPal, Paysera, Montonio or another payment method provided on the site.
1.5. The order becomes valid once the payment has been received in MPharma’s bank account. MPharma will notify the Customer by email when the order is confirmed.
1.6. The Goods will be delivered according to the Customer’s chosen delivery method:
- DPD Pickup
- Itella SmartPOST parcel machine
- Omniva parcel machine
- Courier
- Or any other method indicated in the ordering system
1.7. The delivery address can only be changed if the order has not yet left the warehouse. Additional fees may apply.
1.8. If the order has been placed and paid, it will be packed and dispatched on the next working day. If the order includes only food supplements available in the Estonian warehouse, delivery within Estonia will take 1–4 business days, within Latvia 1–5 days, and within Lithuania 1–6 days. In the case of a backorder, delivery may take up to 2 weeks. A notification will be sent via SMS and/or email with details on the parcel machine location, opening hours and a personal code. Parcels are stored for 7 calendar days free of charge. If not collected within this period, the parcel will be returned to the warehouse and reshipping fees will apply.
1.9. DHL, Omniva, Itella, DPD, Venipak, FedEx or another courier partner will deliver the goods to the address specified by the Customer within Estonia in 1–4 working days (1–5 days in Latvia and 1–6 days in Lithuania), provided that the products are available in the Estonian warehouse. In case of a backorder, delivery may take up to 2 weeks. If the courier cannot reach the Customer by phone, a delivery notice will be left in the mailbox and the parcel can be collected from the nearest post office. Parcels are stored for 7 calendar days before being returned and the order is cancelled.
1.10. All orders to countries not mentioned in clauses 1.8 and 1.9 are shipped worldwide based on the courier’s terms and estimated delivery times.
1.11. Automatic tracking of parcels after ordering is not available. To receive tracking information, send a request to order@lambertsbaltic.com.
1.12. MPharma assumes the Customer will receive the parcel personally. The courier has the right to deliver the parcel to another person reasonably assumed to represent the Customer (e.g., a family member or receptionist).
1.13. The risk of damage or loss transfers to the Customer once the parcel is delivered, either by the courier, parcel machine, or post office.
1.14. MPharma is not liable for damage that occurred after the parcel has been delivered, nor for damage resulting from misuse or incorrect use of the supplements.
1.15. If a product is not in stock at the time of ordering, it can be pre-ordered with an estimated delivery time of up to 2 weeks.
1.16. If the order includes both in-stock and out-of-stock items, all items will be shipped together within up to 2 weeks unless agreed otherwise.
1.17. All product prices include 22% VAT (according to the current VAT rate in Estonia).
1.18. All delivery fees include 22% VAT.
1.19. In the event of a change in the VAT rate, prices and delivery charges will be adjusted accordingly.
2. Order Cancellation, Modification or Return
2.1. A handling fee of 3 EUR may apply if the Customer requests order cancellation, modification, exchange, or reshipping. Additional shipping fees also apply according to the selected delivery method.
2.2. To request changes or cancellation, contact info@lambertsbaltic.com or call +372 5650 6025. Please include your order number, invoice number and clear instructions.
2.3. If the order has already been packed and confirmation sent, a 3 EUR handling fee will be deducted upon cancellation.
2.4. Returns can be made using the return code included in the SMS via DPD, Omniva or Venipak. For Itella, the personal parcel machine door code acts as the return code.
3. Customer Account Registration
3.1. Customers may register at lambertseesti.ee / lambertsbaltic.com / lambertslatvija.lv / lambertslietuvos.eu / ru.lambertsbaltic.com.
3.2. Registration requires providing full and correct information to ensure successful delivery and communication.
3.3. A confirmation email with activation instructions will be sent after registration.
3.4. After activation, Customers can log in and place orders.
Ordering is also possible without registration.
4. Customer Rights
4.1. The Customer has the right to purchase supplements at the prices and under the terms stated on the website.
4.2. Ordered supplements must match the order and be properly packed.
4.3. Claims can be submitted within 14 calendar days after receiving the goods to info@lambertsbaltic.com or info@lambertseesti.ee.
4.4. The Customer has the right to withdraw from the order within 14 days of receipt.
4.5. According to the Law of Obligations Act § 53(4)4, opened, used or damaged products (including packaging) are not eligible for return unless damage occurred during transport and was reported immediately upon receipt.
4.6. In case of withdrawal, the Customer will be refunded the full purchase amount, minus the difference between the actual delivery cost and the lowest-cost standard delivery option, if applicable.
4.7. For international orders, shipping fees are non-refundable and will be deducted from the refund.
4.8. To return a product, submit a withdrawal notice by email to info@lambertsbaltic.com within 14 calendar days of receipt. Include the Customer’s name and bank account details. Refunds are made within 30 calendar days after receipt of unused, undamaged goods. MPharma does not issue cash refunds.
5. Customer Obligations
5.1. Customers must provide accurate and complete information for order fulfilment: full name, address, phone number and email.
5.2. If the recipient differs from the Customer, the recipient’s data must also be provided.
5.3. MPharma is not responsible for delivery issues caused by incorrect or incomplete information.
5.4. By placing an order, the Customer agrees to these Terms and Conditions and undertakes to follow them.
5.5. Before using the supplements, the Customer must read the product label, packaging and usage instructions provided on the website. For additional advice, contact: pharmacist@lambertsbaltic.com.
6. Rights of MPharma
6.1. If the Customer fails to fulfil the agreed conditions, MPharma does not guarantee the successful processing or delivery of the order.
6.2. If the Customer does not pay on time, MPharma may forward the Customer’s data to a payment default register.
7. Obligations of MPharma
7.1. MPharma undertakes to deliver correct and compliant products.
7.2. MPharma registers and responds to all Customer claims.
7.3. Complaints not caused by the Customer will be resolved within 7 working days. If the Customer is responsible, the issue must be corrected immediately by the Customer.
7.4. MPharma will replace defective products if defects are present upon delivery.
7.5. MPharma is not liable for delays or damages caused by circumstances beyond its control, including force majeure or technical issues in the online store.
8. Other Conditions
8.1. Product photos are illustrative. Differences in packaging do not entitle the Customer to return the goods, provided that the content, quantity and specifications match the order.
8.2. Product availability may change without prior notice. If the item is out of stock after purchase, MPharma will refund the Customer within 14 calendar days.
8.3. Disputes will be resolved by negotiation. If this fails, Customers may submit a complaint to the Consumer Disputes Committee (Estonia) or court. Complaints are free of charge.
8.4. The Consumer Disputes Committee is located at Endla 10A, 10122 Tallinn. Phone: +372 667 2000. Full procedure is available at: https://www.ttja.ee/en
8.5. All product descriptions, photos and other materials on lambertseesti.ee / lambertsbaltic.com / lambertslatvija.lv / lambertslietuvos.eu / ru.lambertsbaltic.com are protected by copyright. Copying or use without MPharma’s written consent is prohibited.
If you have any questions, call Customer Service at +372 5650 6025 or email us at info@lambertseesti.ee (Estonian) or info@lambertsbaltic.com (International).